Each piece from our extensive range of high-quality cookware is designed for versatility and ease of use. Please read our care and use guidelines before using your cookware for the first time.
Each product warranty is made solely by Hecha Cookware Co. LLC and no other person or entity. The specific warranty for your product (see below) is the only express warranty provided for that product. We want you to get the very best from your Hecha products, so please contact us (link to: For questions about this website, our products, or other topics related to Hecha, please contact our Consumer Services department by sending e-mail to firstname.lastname@example.org)
Hours of operation are Monday – Friday, 8 a.m. to 8 p.m. EST (excluding national holidays. The information you need may be available in our FAQs.) if you need help or advice on using your cookware.
- Our warranties do not extend any implied warranty provided by any state law to a consumer. Our warranties give you specific legal rights, and you may also have other rights which vary from state to state. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so that limitation or exclusion may not apply to you if it is specified under your product type below).
- Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production. Replacement with the same color cannot be guaranteed.
Cast Iron Limited Warranty – Hecha Cookware Co. LLC
WHAT DOES THIS WARRANTY COVER?
Hecha cookware is warranted to you by Hecha Cookware Co. LLC to be free from defects in material and workmanship at the time of its purchase. For this Lifetime Limited Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only.
WHAT DOES THIS WARRANTY NOT COVER?
This warranty does not cover damage from abuse, commercial use or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the cookware instructions provided with the utensil. This warranty does not cover damages such as the cost of repairing or replacing other property that is damaged due to a defect in the utensil, the cost for transportation of the utensil to get warranty service, loss of time, loss of use, or other consequential or incidental damages.
WHO IS COVERED BY THIS WARRANTY?
This Lifetime Limited Warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Coverage terminates if a covered consumer sells or otherwise transfers the utensil (this warranty is provided only to consumers, and all express and implied warranties to non-consumers are disclaimed).
HOW LONG THIS WARRANTY LAST?
This Lifetime Limited Warranty begins on the date of purchase and lasts as long as a covered consumer.