GENERAL QUESTIONS
What is the advantage of buying a Hecha piece instead of others?
Hecha redefines centuries traditional cast-iron cookware and brings the time- and family- honored flavors back into your kitchen.

Hecha’s special enameled cast iron construction is not only easy to clean, but also retains heat to evenly redistribute it for savory flavors.

Enjoy our line of Hecha’s superior enameled cast iron for your perfectly healthy and flavor-enhanced meals.
Hecha’s line of cast iron cookware is created with an enameled surface that prevents rusting and delivers durability to your kitchen
The steam generating lids heighten the wonderful aroma and taste of your creations, while preserving nutrients and flavors.
When heated, cast iron retains heat and redistributes it evenly for a well-simmered and seasoned meal.
Hecha’s enameled surface additionaly provides retention of the cold for food preparations that need refrigeration prior to serving.
The superior construction of Hecha’s cast iron cookware contains heat for the perfect searing of meats, while the pots preserve humidity to intensify flavor.
Suitable for all heat sources: electric, gas, infared induction ready, stove or glass and ceramic cooktop.

I am new to Hecha. What is the best piece to purchase to start my collection?
This depends on the type of cooking you usually do. Our skillets have a wide base which allows distributing the heat across the material cooked and delivers perfect results in cooking simple but tricky foods like eggs, omelets, crepes.
Hecha skillets can also be used in ovens whether you make pastas with magnificent sauces, pizza, meat dishes, delicious cakes, focaccias or corn bread.
With comfort and functionality involved, we bring you our saucepan with an extended handle to help with the control of all your sauce creations with your Hecha Sauce Pan.
All our pots distribute the heat evenly and sustain the heat for long periods of time since they are made of cast iron. Perfect results are attained by cooking for hours on low heat or by cooking in the oven.
Hecha grill pans bring that peculiar barbeque flavor and delight to your kitchen.
Is Hecha cookware appropriate for most recipes? Where can I find recipes specifically for Hecha?
You will find that Hecha products are suitable for a wide range of recipes, such as soups, stocks, meats, side dishes and desserts. Hechashop.com has a variety of recipes that have been created specifically for our dishes – browse our collection or search for specific recipes myhecha.com
What is the Hecha Warranty?
Each piece from our extensive range of high-quality cookware is designed for versatility and ease of use. Please read our care and use guidelines before using your cookware for the first time. A copy of the warranty is included in your item’s box. Please view our for warranty page detailed information.
PRODUCT INFORMATION
How do I care for my Hecha cookware?
To learn the proper way to care for your Hecha cookware, please refer to the Care and Use brochure included in your item’s box, or view our Care and Use page online.
You should take care to never drop your pot or drag it across a cooktop. Such actions may permanently damage the enamel, and are not covered by warranty.
Although much of our cookware is dishwasher-safe, in most cases we recommend washing by hand.
Remember to always use low or medium settings on direct heat sources; high heat may cause a pan to scorch.
Our product lines are crafted to achieve optimal weight and heat retention properties. Hecha cookware is versatile, ergonomic, extremely resistant to wear and tear, and guarantees excellent cooking results.
Is Hecha dishwasher-safe?
All Hecha cast iron can be washed in the dishwasher. However, constant dishwashing may lead to some dulling of the enamel finish. This is not harmful and will not impair performance. When using the dishwasher always allow the cycle to finish before opening the door. This will ensure the pans are dried thoroughly.
To learn the proper way to clean your Hecha cookware, please refer to the Care and Use brochure located in your item’s box, or view our Care and Use page online.
Although much of our cookware is dishwasher-safe, in most cases we recommend washing by hand.
What is the ideal temperature for cooking with Hecha cast iron products?
To learn the safest way to use your Hecha cookware, please refer to the Care and Use brochure located in your item’s box, or view our Care and Use page online.
It is best to use low or medium heat settings with Hecha cast iron products. This material retains heat so well that a higher setting will cause burning, sticking and discoloration. Use high heats only when boiling water or reducing the consistency of stocks or sauces. Hecha cast iron are heat-resistant up to 375°F. Do not place any cookware on the floors of ovens with cast iron linings. For best results always place on a shelf or rack.

A small piece of enamel on the inside of my pot chipped away. Is it safe to use, and how do I fix it?
If the chip is on the outside of the pot, it is still safe to use. Coat the chipped spot with oil to keep moisture out. However, if the chip is on the inside, we recommend submitting a warranty claim so the piece can be evaluated. Instructions to submit a claim are available on our warranty page.
PRIVACY
What is Hechashop.com privacy policy?
The intent of Hechashop.com’s privacy policy is to inform you how the contact information you provide is used, the options you have regarding its use, your entitlement to review and correct that information, and your ability to opt out of its use. For more detail, please refer to our privacy policy.
Is my credit card information secure?
Yes. Hechashop.com has put in place various procedural, technical and administrative measures to safeguard and secure the information you provide.
Will Hechashop.com share my personal information with other companies?
No. Hechashop.com does not rent, sell or exchange your contact information with other marketers. Just as you trust the quality of our products, you can trust us to be careful in handling your personal information.
What is the credit card verification number (CCVN)?
The CCVN is a three or four digit code established by the card issuer to help provide an additional level of security.
How does Hechashop.com protect a registrant’s privacy online?
Hechashop.com has put in place various procedural, technical and administrative measures to safeguard and secure the information you provide. For more detail, please refer to the Privacy and Security Page.
PURCHASING
What are my payment options?
Hechashop.com accepts following credit cards (when issued from a US banking institution):
American Express
VISA
MasterCard
Discover
JCB
How can I check the status of an order placed online?
Hechashop.com will send an e-mail after the order is approved acknowledging your order and providing an anticipated shipping date. When merchandise is shipped, you will receive a follow-up e-mail containing the tracking number for the shipment. You can use that to track delivery.
Alternatively, you can contact us if you have any questions about the shipping or delivery of your order. Send us an e-mail at hi@hechashop.com.
How is sales tax calculated?
The applicable sales tax is automatically calculated for Hechashop.com orders. The sales tax is displayed during the checkout process.
Can I change or cancel my order?
Online orders are processed quickly; to cancel an order please send an e-mail to our Consumer Services team hi@hechashop.com. as soon as possible and we will attempt a cancellation.
SHIPPING
When can I expect arrival?
In five-business days.
To what locations does Hechashop.com ship?
Hechashop.com only ships to addresses in the United States.
How does Hechashop.com calculate shipping and handling charges?
Shipping charges are calculated for each ship-to-address.
Am I responsible for return shipping fees if I return an item purchased on Hechashop.com?
If you are returning a defective item, or an item sent in error, you are not responsible for return shipping fees. Under all other circumstances, you are responsible for return shipping costs.